Governing version: The Korean-language version of this document is the governing version; in the event of any discrepancy in interpretation between the Korean version and a translated version, the Korean version prevails.
Reportable Behavior
- Abusive, hateful, or violent language directed at other users
- Sexual harassment or unwanted sexual content
- Threats or harassment directed at other users
- Repeatedly ostracizing or demeaning a specific user
- Spam or unsolicited advertising
- Impersonating another person or organization
- Encouraging or spreading suicide- or self-harm-related content
- Fraud aimed at obtaining money or property
- Trading or promoting legally regulated goods such as drugs or weapons
- Any other conduct comparable to the above, including sharing illegal content, that interferes with other users' use of the Service or harms the community
The user-obligation provisions of the Terms of Service also apply and further specify prohibited conduct.
User Enforcement Levels
| Level | Action | Duration |
|---|---|---|
| 1 | Warning notification | — |
| 2 | Broadcast creation and entry restricted | 7 days |
| 3 | Service access suspended | 15 days |
| 4 | Permanent ban | Permanent |
These levels set out the types of action the Company may take; they are not applied strictly in sequence starting from Level 1. The Company decides which action to apply and at what level based on the type, severity, frequency, degree of harm, context, and remediation of the violation, and for serious violations may apply a higher-level action immediately without passing through earlier levels. Internal detailed decision criteria are not disclosed, in order to prevent abuse and circumvention of enforcement.
Notice of action: When the Company applies an action to a user, it notifies the user individually — by in-app alert or email — of the action taken and its duration, the type of violating conduct it is based on, and how to appeal. Where immediate action is required (e.g., illegal conduct targeting minors, attacks on service infrastructure), notice is given without delay after the action.
Repeat Offender Review: Users who receive multiple sanctions within a short period are separately reviewed in full by our moderation team, and depending on the outcome, may face further restrictions or account suspension.
Broadcast Enforcement
If multiple reports are received during a broadcast, or if a serious violation is confirmed, the host will receive a warning and the broadcast may be force-terminated. Repeated violations may result in temporary suspension of broadcast creation privileges. Users will be notified via in-app alert in all such cases.
False Reports
Where an investigation confirms that a report falls into one of the following, the Company may apply enforcement under the levels below:
- A report made knowingly to be untrue
- Reports that repeatedly target a specific user without basis, or coordinated reporting by multiple users concentrated on a specific target
A good-faith report is not subject to enforcement merely because the investigation did not uphold it.
| Level | Action | Duration |
|---|---|---|
| 1 | Warning notification | — |
| 2 | Reporting feature restricted | 30 days |
| 3 | Service access suspended | 15 days |
| 4 | Permanent ban | Permanent |
Minor Safety Policy
RUNMON is an 18+ service. We do not permit use of the Service by anyone under the age of 18.
- Users self-certify that they are at least 18 years of age upon registration. Accounts found to belong to minors will be restricted immediately.
- Any content targeting minors, attempts to contact minors inappropriately, or grooming behavior will result in immediate permanent ban and will be reported to the relevant authorities.
- If you discover that a minor is using the Service, or witness any illegal conduct targeting a minor, please report it immediately through in-app Inquiries or to the email below:
Appealing an Enforcement Action
If you believe an enforcement action was taken in error, submit an appeal through in-app Inquiries or at the email address below. Our moderation team will review and respond individually within 15 business days.
Permanent bans: Before a permanent ban is finalized, users will be given an opportunity to provide a statement in their defense, except in cases requiring immediate action (e.g., illegal conduct targeting minors, attacks on service infrastructure).
Additional Notes
- Report details are kept confidential and will not be disclosed externally.
- This policy applies together with the Terms of Service. If the Company changes this policy, it gives notice in line with the Terms' amendment procedure (at least 7 days before the effective date).
- Serious illegal conduct may be reported to the relevant authorities.